November 27, 2007
Thanks a lot genius!
Was reading an article today about how unfortunately Mac's that have the beta version of Boot Camp installed can get bricked if users upgrade Tiger to 10.4.11. Apple support technicians at apple stores are called "Geniuses" and they sit at the "Genius Bar." Unfortunately, the solution is to back up the disk and format and start all over again. While this is sort of a solution, it made me realize that in the unfortunate case where Apple doesn't have a solution to one of their problems, naming their support technicians "Geniuses" might in fact backfire.
While most of the time, when things to right, people will happily say "Oh thanks! you're a genius!" When things go wrong, it quickly becomes "You screwed up my computer with an update? Thanks a lot Genius!!"
Posted by Bryant at November 27, 2007 01:36 AM